Forgot Password

If you forgot your password after migrating, enter your username and then select Continue.

"Image of the Initial sign-in screen where you enter your username and select Continue button."

If you enter in the wrong username, you will see the message "Invalid Username" and will be required to re-enter your username and then select Continue. If you continue to have difficulty, contact your provider.

On the next screen, select Forgot Password.

"Image of the Sign in screen where you enter your username and password with a Forgot Password link."

On the next screen, enter your username and then select Continue.

"Image of the Forgot Password screen that is displayed when you select the Forgot Password link on Sign in screen."

In case you encounter any issue while selecting the Forgot Password link on the Sign In screen, a error message will pop up on the screen as shown in the below image. To return to the Sign In page, select the Click here to Sign in button.

"Image showing the Error message displayed when accessing the Create New Password screen with the Click Here to Sign In button to return to the Sign In page."

You will then see a 'Check Your Email' screen. At this point, you should receive a password reset email to the same email address you used in migrating your account. If you do not receive an email within a few minutes, try sending the password reset email again.

"Image of Check your Email pop up message"

This email may not be the same as the email address where you receive secure messages from your provider.

In the email, select the Password Reset link.

This password reset link will expire after 30 minutes.

In the window that opens, enter and confirm your new password. Select Save Password when finished. To view the password you entered, select the ("Eye icon next to New Password and Confirm Password fields.") icon.

"Image of the Create New Password screen that displays when you click on the password reset link in the password reset email."

Passwords should be between 14-64 characters in length and may include special characters.

After creating your new password you will see a success message and you will receive a password change confirmation email.

"Image showing the Success message pop-up screen after successful password reset."